Frequently Asked Questions
All the frequently asked questions...
(that we've been asked so far!)
There's a lot of choice for student accommodation in Melbourne. We feel ours is a little different.
Don't see an answer to your question in the FAQ? Send it to us using the contact link at the bottom of the page. We'll get back to you as soon as we can.
And we'll keep updating this page to help others too!
1. Can I inspect the property before applying?
Yes, inspections with our Accommodation Managers. To start, submit an enquiry using the form at the bottom of the page, indicating your interest in arranging a tour, please be sure to tell us which property you are interested in.
Applications and Booking
2. How can I apply to live at Birch Ridge property?
You can apply by completing the Application Form on our website. Click the "Apply" menu at the top of the page and select the property you'd like to live in.
3. When can I apply for accommodation
You can apply for a room up to 3 months in advance of your intended arrival date. If you have questions before applying, please reach out to our Accommodation Managers using the enquiry form.
Assistance and Information
4. How can I get assistance if needed?
Upon approval, you'll receive a welcome pack containing all necessary information, including emergency procedures and contacts.
Transport and Location
5. Is public transportation available nearby?
Yes, our properties are conveniently located near bus, taxi, train, and tram pick-up points. For assistance with public transport, visit https://www.ptv.vic.gov.au/journey or speak a fellow tenants.
6. Are there Supermarkets and shops nearby?
Yes, all our properties are within walking distance of shopping centres, markets, convenience stores, cafes, and restaurants. Refer to the "Locations" menu for local area information.
7. How far is my University or school?
Visit the "Locations" menu and select your property to find information about schools' locations, distances, and suggested public transport options.
Room Types and Pricing
8. What types of rooms are available and their prices?
We offer single, double, and twin occupancy rooms. Check the "Locations" menu for the property you're interested in to view available room types.
Deposits and Refunds
9. Is a deposit required?
Yes, a deposit equal to one month's rental is required upon application approval.
10. What is the deposit refund policy?
The deposit is strictly non-refundable, whether the room reservation is cancelled or the tenant doesn't check-in.
11. What is a bond and can I claim my bond back from the RTBA?
Prior to living at a Birch Ridge property, you will be required to pay a security bond, equivalent to one month’s rent.
This money will be lodged with the Residential Tenancies Bond Authority (RTBA), an independent government entity and held for the duration of your tenancy.
At the end of your tenancy, once your keys/cards are returned, any outstanding rent or invoices are paid and your room has been checked and is in a satisfactory condition, the bond will be released by the RTBA directly to you.
Key Collection and Access
12. Where do I collect my keys or access card?
Keys are collected by appointment from the Accommodation Manager upon your scheduled arrival.
Rules and Services
13. Is smoking allowed inside the property?
No, all our properties have a strict 'No smoking' policy.
14. Are meals provided?
Our properties are equipped for self-cooking. Nearby markets, supermarkets, cafes, and restaurants are available. Upon check-in, you'll be shown kitchen spaces.
15. Is car parking available?
Some properties offer on-site parking for an additional fee. Indicate your interest when applying.
Lease Start and Move-In
16. When does my lease start?
Lease start dates correspond to your projected move-in date. Depending on the property and lease type, lease start dates vary. Check the details for each property under the "Locations" menu.
17. What does "Projected Move In Date" mean?
Your "projected move in date" is the date you plan to arrive at the property. If this changes, inform us through our online enquiry form or by replying to our emails.
Residential Tenancies Leases
18. What is the purpose of a lease in Australia?
A lease serves as a formal and legally binding document that outlines the terms and conditions under which a tenant can occupy a rental property.
19. Why is a lease important?
A lease provides legal protection and clarity for both landlords and tenants, helping prevent disputes and misunderstandings during the tenancy.
20. Do you need to sign a lease?
Yes, in order to live in a Birch Ridge property, you will need to sign a lease.
21. What type of lease do Birch Ridge Group use?
In Victoria, a lease is more formally referred to as a residential tenancies agreement. We use the standardised residential tenancies agreement issued by the government authority Consumer Affairs Victoria.
A template version of this lease is available via the following link:
Have a question?
Still not quite sure? We understand. It's a big decision.
Send us your questions and we will be in touch.
We love to chat!