Frequently Asked Questions

Weekly rent varies by property and room type. Our most affordable options start at $275/week at Balmoral House and Swinnerton House. O’Connell Residence is $300/week, Riversdale Residence $320/week, and Hawthorn House $355/week. Rurona House offers multi-bedroom units starting at $725/week. All rates include furnished rooms, utilities (at selected properties), WiFi (at selected properties), shared facilities, and 24/7 support. Check individual property pages for specific room types and current availability. International students: rates are in Australian dollars (AUD).

Your rent covers a fully furnished room with bed, desk, wardrobe, and storage. Shared facilities include kitchens, bathrooms, laundry, and common areas. Selected properties include WiFi and utilities (electricity, water, gas) in the rent — check your property page for details. All residents receive 24/7 support from our Accommodation Managers, secure entry systems, and multilingual assistance for international students. Bond and utilities not included in rent are outlined in your lease agreement.

Complete our online application form via the “Apply” or “Quick Apply” menu on birchridge.com.au. Select your preferred property, room type, and intended move-in date. You can apply up to 3 months before your planned arrival. Once we receive your application, our team will review it and contact you within 2 business days. If approved, you’ll need to pay a deposit (one month’s rent) and sign a residential tenancy agreement to secure your room.

Yes! We encourage you to visit before committing. Submit an enquiry through the form on your preferred property page, and we’ll arrange a tour with our Accommodation Manager. Tours are by appointment to ensure someone is available to answer your questions and show you both private rooms and shared facilities. If you’re overseas or unable to visit in person, we can arrange a virtual tour via video call.

Applications are accepted up to 3 months before your intended move-in date. We recommend applying as early as possible, especially for semester intakes (February/March and July/August), as rooms fill quickly. If your study start date is more than 3 months away, you can submit an enquiry and we’ll notify you when applications open for your intake period. Early applications give you more room choice and reduce stress before your arrival in Melbourne.

Yes, all our accommodation is reserved for students currently enrolled at Melbourne institutions including University of Melbourne, RMIT, Swinburne University, Victoria University, and other recognised tertiary providers. We welcome both domestic and international students. You’ll need to provide proof of enrolment (confirmation of enrolment letter or student ID) as part of your application. Non-students or those not actively enrolled cannot be accommodated.

Absolutely! We welcome international students and provide multilingual support to help you settle in Melbourne. Our Accommodation Managers can assist with local orientation, public transport advice, and connecting with support services. Many of our residents are international students, creating a diverse, welcoming community. We understand the challenges of moving to a new country and are here to make your transition as smooth as possible.

Our properties are strategically located near major Melbourne universities. Hawthorn House and Riversdale Residence are close to Swinburne University. Balmoral House and Rurona House (both on Victoria Parade, East Melbourne) are convenient for University of Melbourne and RMIT. O’Connell Residence (North Melbourne) and Swinnerton House (Melbourne CBD) offer excellent public transport access to all major campuses. Every property is within walking distance of tram, train, or bus stops for easy commuting.

Yes, all Birch Ridge properties have convenient access to Melbourne’s public transport network including trams, trains, and buses. Most properties are within a 5–10 minute walk of a tram stop or train station. Melbourne’s integrated myki system makes it easy to travel across the city. We provide public transport information in your welcome pack and can help you plan routes to your campus during move-in.

All our properties are within walking distance of shopping centres, supermarkets, convenience stores, markets, cafes, and restaurants. Every residence features self-catering kitchens, and you’ll find major supermarkets (Coles, Woolworths, Aldi) within 10–15 minutes on foot or a short tram ride. Local cafes, takeaway options, and fresh food markets are also nearby, making it easy to shop and eat affordably during your studies.

All Birch Ridge properties are self-catering, meaning you prepare your own meals in shared kitchen facilities. Kitchens are equipped with cooking appliances (stoves, ovens, microwaves), fridges, and storage space. This gives you flexibility to cook what you like and manage your food budget. Nearby supermarkets, markets, and cafes make it easy to shop for groceries or grab a meal. We find self-catering works well for students who want independence and variety.

We accept bank transfers (direct deposit), credit cards, and debit cards for rent and deposit payments. International students can pay via international bank transfer — we’ll provide account details and reference codes in your lease agreement. Rent is typically paid monthly or fortnightly depending on your lease terms. If you have specific payment needs or questions about currency conversion, contact our team at admin@birchridge.com.au or call 1300 590 596.

Hawthorn House at 3 Launder Street, Hawthorn, offers fully furnished single, double, and twin rooms starting at $355/week. The property features shared kitchens, bathrooms, laundry facilities, and common areas. Located close to Swinburne University and well-connected by public transport, Hawthorn House is ideal for students seeking a supportive community near their campus. On-site Accommodation Manager support and secure entry provide peace of mind. Check the Hawthorn House property page for current room availability and photos.

O’Connell Residence at 15–19 O’Connell Street, North Melbourne, offers accommodation starting at $300/week. This property features fully furnished rooms, shared kitchens, bathrooms, laundry, and common areas. North Melbourne’s vibrant neighbourhood offers easy access to the CBD, University of Melbourne, and RMIT via tram and train. O’Connell Residence suits students who want affordable, well-connected accommodation in an inner-city location. Visit the O’Connell Residence property page for room types and availability.

Riversdale Residence at 378 Riversdale Road, Hawthorn East, offers rooms starting at $320/week. Located near Swinburne University with excellent tram access, this property features fully furnished rooms, shared kitchens, bathrooms, laundry facilities, and common spaces. Riversdale Road’s shopping and dining precinct is steps away, offering convenience and local character. Ideal for students seeking a balanced lifestyle close to campus and amenities. Check the Riversdale Residence property page for room options.

Swinnerton House at 14 Anthony Street, Melbourne CBD, offers rooms starting at $275/week — one of our most affordable options. This CBD property features fully furnished rooms, shared kitchens, bathrooms, laundry, and common areas. Living in the heart of Melbourne gives you unbeatable access to universities, cultural attractions, shopping, dining, and public transport hubs. Swinnerton House is perfect for students who want city living on a budget. See the Swinnerton House property page for availability.

Balmoral House at 146 Victoria Parade, East Melbourne, offers rooms starting at $275/week. This property features fully furnished accommodation with shared kitchens, bathrooms, laundry, and common areas. Victoria Parade’s location offers easy tram access to University of Melbourne, RMIT, and the CBD, plus proximity to Fitzroy Gardens and local cafes. Balmoral House provides affordable, well-connected accommodation for students. Visit the property page for room types and current availability.

Rurona House at 152 Victoria Parade, East Melbourne, offers multi-bedroom units starting at $725/week, ideal for students seeking shared living with friends or more space. The property features fully furnished units, shared kitchens, bathrooms, laundry, and common facilities. Like Balmoral House, Rurona House benefits from Victoria Parade’s excellent tram access to major universities and the CBD. Check the Rurona House property page for unit configurations and availability.

The deposit (one month’s rent) secures your room reservation and represents our commitment to hold it off-market for you. The deposit is generally non-refundable if you cancel or change your plans, as we may forego other applicants during this period. In exceptional circumstances such as visa refusal or serious illness, we will consider refund requests on a case-by-case basis. Please contact admin@birchridge.com.au immediately if your circumstances change. This deposit is separate from the bond (security deposit), which is lodged with the RTBA and refundable at lease end subject to your lease obligations.

The deposit (one month’s rent) secures your room reservation and is generally non-refundable (exceptions apply in exceptional circumstances such as visa refusal or serious illness — contact admin@birchridge.com.au if your situation changes). The bond (security deposit) is lodged with the Residential Tenancies Bond Authority (RTBA) and protects against damage or unpaid rent. At the end of your lease, the bond is refunded to you after key return, room inspection, and clearance of any outstanding dues. The deposit is paid upfront to reserve your room; the bond is paid before or at move-in as part of your lease agreement.

Lease lengths vary depending on your study timeline and property availability. Most leases are 6–12 months, aligned with semester or academic year periods. You can request a lease extension by contacting your Accommodation Manager at least 4–6 weeks before your current lease ends. Extensions are subject to room availability and may require signing a new lease agreement. If you need a shorter stay or have specific timing needs, discuss this during your application.

You’ll sign a standard residential tenancy agreement as outlined by Consumer Affairs Victoria. This is a formal, legally binding contract that protects both you and Birch Ridge. It outlines your occupancy terms, rent amount, payment schedule, bond details, property rules, and responsibilities. We’ll provide the lease for your review before move-in, and you must sign it to confirm your accommodation. If you have questions about the lease terms, our team is happy to explain before you sign.

Early lease termination is addressed in your residential tenancy agreement. If you need to leave before your lease ends, contact your Accommodation Manager immediately to discuss your situation. Depending on circumstances and timing, options may include finding a replacement tenant or negotiating an early exit. Early termination may involve financial obligations such as rent until a replacement is found. We recommend reviewing your lease carefully and understanding your commitments before signing.

Your lease start date aligns with your intended move-in date, which you specify during application. We’ll confirm the exact start date in your lease agreement. If your move-in date changes after you apply, update us as soon as possible via email (admin@birchridge.com.au) or your online portal. Lease start dates are typically set to the beginning of a semester or your enrolment start date, but can be flexible based on availability.

Your Projected Move In Date is your intended arrival date at the property — the date you plan to move in and begin your stay. You nominate this date when you submit your application. If your plans change (for example, your study start date shifts or travel arrangements change), please update us promptly via the online enquiry form or by replying to your application email at admin@birchridge.com.au. Keeping this date accurate helps us prepare your room and coordinate key collection.

Your bond is refunded through the Residential Tenancies Bond Authority (RTBA) after you complete your lease. To receive your full bond, you must return all keys, clear any outstanding rent or fees, and pass a final room inspection. The inspection checks for damage beyond normal wear and tear. If everything is in order, the bond is released to you by the RTBA. Any deductions for damage or unpaid dues will be itemised and explained before the bond is finalised.

Contact your Accommodation Manager immediately if you’re experiencing financial difficulty. We understand that unexpected situations arise, especially for international students managing currency and transfers. Open communication allows us to discuss payment plans or extensions. Unpaid rent can lead to lease termination and affect your bond, so it’s crucial to reach out early. If you’re facing ongoing financial hardship, university support services may also be able to help.

Guest policies vary by property and are outlined in your lease agreement. Generally, short-term visitors are permitted with advance notice to your Accommodation Manager, but overnight guests may be limited to ensure the comfort and safety of all residents. Long-term guests or additional occupants are not allowed without lease modification. Check your property’s specific guest policy in your lease or welcome pack, and always notify management before hosting visitors.

Report maintenance or repair requests immediately to your Accommodation Manager via email (admin@birchridge.com.au) or phone (1300 590 596). For emergencies (water leaks, electrical faults, safety hazards), call immediately — 24/7 support is available. For non-urgent repairs (minor appliance issues, cosmetic damage), submit a written request describing the problem. We aim to respond to emergency issues within hours and non-urgent requests within 2–3 business days. Always report damage as soon as it occurs to avoid bond deductions.

Some Birch Ridge properties offer on-site parking for an additional fee. Availability and pricing vary by property due to different locations and parking infrastructure. If parking is important to you, ask about availability and costs when you apply or during your property tour. Properties in the CBD and inner suburbs have limited parking, but all are well-serviced by public transport. Melbourne’s student concession fares make public transport an affordable alternative to driving.

Selected Birch Ridge properties include WiFi in the rent. Internet quality and speed vary by property depending on infrastructure and provider. If WiFi is included at your residence, connection details will be provided in your welcome pack at move-in. If WiFi is not included, you can arrange your own internet service through providers like Optus, Telstra, or TPG. Check your property page or ask during application to confirm whether WiFi is included in your rent.

Birch Ridge fosters a supportive student community, and many properties organise informal social events like welcome BBQs, study groups, or cultural celebrations depending on resident interest and Accommodation Manager capacity. While we don’t run a structured events program, we encourage residents to connect and build friendships. Your welcome pack includes information about local community resources, student groups, and university events. Living with other students naturally creates opportunities for social connection and mutual support.

All Birch Ridge properties enforce a strict no-smoking policy indoors. This includes cigarettes, vaping, e-cigarettes, and any other smoking devices. The policy also prohibits candles and incense due to fire safety regulations. Smoking is only permitted in designated outdoor areas, if available at your property. Breaching the smoking policy can result in cleaning fees, bond deductions, or lease termination. We maintain this policy to protect the health and comfort of all residents.

Your room comes fully furnished with bed, desk, wardrobe, and storage, so additional furniture is typically not needed or permitted due to space and safety regulations. You’re welcome to bring personal items like bedding, kitchenware, small appliances (kettle, toaster), and decorations (posters, photos) that don’t damage walls. Shared kitchens have basic equipment, but many students bring their own cookware. Check your lease for specific restrictions on items like heaters, air conditioners, or large appliances.

All Birch Ridge properties feature secure entry systems requiring keys, swipe cards, or codes to access the building. Your Accommodation Manager provides your access method at move-in, and you’re responsible for keeping it secure. Never share keys or codes with non-residents. Some properties have additional security features like CCTV or locked bedroom doors. While we maintain secure facilities, you’re responsible for locking your room and safeguarding valuables. Report any security concerns to your Accommodation Manager immediately.

You’ll collect your keys or access card from your Accommodation Manager on your move-in day by appointment. Contact details and appointment booking instructions will be provided in your pre-arrival email. Make sure to confirm your arrival time at least 48 hours in advance. If you’re arriving outside business hours or on weekends, notify us early so we can arrange key collection. Bring your signed lease, ID, and confirmation email to your key collection appointment.

Bring your signed lease agreement, photo ID (passport or driver’s licence), proof of enrolment, and confirmation email. Your room is fully furnished, but you’ll need to bring personal items: bedding (sheets, pillows, blankets), toiletries, towels, kitchenware (if you prefer your own), study materials, clothes, and any personal electronics. Your welcome pack will include emergency contacts, Accommodation Manager details, WiFi info (if included), and local orientation tips. We recommend packing light if you’re flying internationally — essentials can be purchased locally.

At the end of your lease, your Accommodation Manager will inspect your room to assess its condition. The inspection checks for damage beyond normal wear and tear, cleanliness, and that all property items (furniture, appliances, keys) are returned. You should be present during the inspection if possible. If damage is found, repair costs may be deducted from your bond. To avoid deductions, clean your room thoroughly, repair any minor damage you caused, and remove all personal belongings before the inspection. Photos taken at move-in and move-out help resolve disputes.

Storage options depend on property availability and your lease terms. If your lease continues over semester breaks, you can leave belongings in your room. If your lease ends and you plan to return for the next semester, contact your Accommodation Manager to ask about short-term storage options. Some properties may offer limited storage for returning students, but this is not guaranteed. Alternatively, commercial storage facilities operate throughout Melbourne. Discuss your needs early to plan ahead.