FREQUENTLY ASKED QUESTIONS
PROPERTY INSPECTIONSJust fill out the enquiry form at the bottom of the page and tell us which property you're interested in. One of our Accommodation Managers will help set up a tour. | APPLICATIONS AND BOOKINGSYou can apply online by filling out the Application Form on our website. Just head to the "Apply" menu at the top of the page and choose the property you want to live in. | How can I get assistance if needed?Once approved, you'll receive a welcome pack with all the essential info, including emergency procedures and contact details. | Is public transportation available nearby?Yes, all our properties are close to bus, train, tram, and taxi pick-up points. Need help planning your trip? Check out ptv.vic.gov.au/journey or have a chat with one of your fellow tenants — they’re usually full of great tips! |
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Are there Supermarkets and shops nearby?Yes, all our properties are just a short walk from shopping centres, markets, convenience stores, cafes, and restaurants. For more details about the local area, check the "Our Locations" menu. | When can I apply for accommodationYou’re welcome to apply for a room up to 3 months before your planned arrival. Got questions first? Just drop us a message through the enquiry form and our Accommodation Managers will help you out. | How far is my uni or school from the property?Head to the "Locations" menu and choose your property to see nearby schools, how far they are, and the best public transport options to get there. | What types of rooms are available, and how much do they cost?We offer single, double, and twin share rooms. To see what’s available, head to the "Locations" menu and select the property you’re interested in. |
What is the deposit refund policy?The deposit is non-refundable, even if the reservation is cancelled or the tenant does not check in. | Where do I collect my keys or access card?You can pick up your access card from the Accommodation Manager by appointment on your arrival day. | Enter your text here... | Cell |
Is a deposit required?A deposit equal to one month’s rent is required once your application is approved. | What is a bond, and can I get it back through the RTBA?You’ll pay a bond equal to one month’s rent before moving in. The RTBA holds it during your stay. After you return keys, pay any dues, and your room checks out, the bond is returned to you. | Feature 4 | Feature 4 |
Rules and Services
13. Is smoking allowed inside the property?
14. Are meals provided?
15. Is car parking available?
Lease Start and Move-In
16. When does my lease start?
17. What does "Projected Move In Date" mean?
Residential Tenancies Leases
18. What is the purpose of a lease in Australia?
19. Why is a lease important?
20. Do you need to sign a lease?
21. What type of lease do Birch Ridge Group use?
Have a question?
Still not quite sure? We understand. It's a big decision.
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